See topics forPatient Experience
The Office of Patient Experience encompasses a variety of areas that aim to enhance the human experience in healthcare.
What Is Patient Experience?
The sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.
Our office is here to:
- Provide first connection on campus to assist with wayfinding and directing guests to appointments or locations on campus.
- Ensure that Limited English Proficient (LEP), deaf or hard of hearing (HOH) persons have equal access to all services of UConn Health through effective communication and collaboration.
- Serve as a liaison between patients, families, and the hospital to address concerns, enhance communication, and support a positive care experience.
- Use patient stories and data to guide improvements that matter most to those we serve.
- Ensure every patient experiences a smooth, safe, and supportive transition from hospital to home
- Recruiting and training our much-needed volunteers, and we are always in need of volunteers with different skills.
Our Core Values
- Respect
- Communication
- Teamwork
- Compassion
- Empathy
- Kindness
Our Areas
- Guest Services
- Interpreter Services
- Patient Relations
- Performance Analytics and Improvement
- Post Discharge Calls
- Volunteer Services
Patient Rights & Responsibilities
At UConn Health, patients are encouraged to be active, informed participants in their care. Patients receiving care, treatment, or services at any UConn Health facility, as well as their legal decision-makers, have specific rights and responsibilities.
All staff are encouraged to understand and promote these rights and responsibilities to support patient safety, mutual understanding, and respect.
To review the full list of patient rights and responsibilities, please visit Patient Rights & Responsibilities